What is your solution when I receive faulty products?

Here's how we handle faulty products:

Contact Us: If you discover a fault or defect in your custom-made underwear, please reach out to our customer service team as soon as possible. You can contact us via email, phone, or through our website's customer support portal.

Provide Details: When contacting us about a faulty product, please provide detailed information about the issue encountered, including photographs if possible. This helps us assess the problem accurately and expedite the resolution process.

Evaluation and Resolution: Our customer service team will promptly evaluate the reported issue and work with you to find a satisfactory resolution. Depending on the nature of the fault, options for resolution may include:

Replacement of the faulty item with a new one.

Repair or alteration of the product to address the issue.

Refund or credit for the faulty item, as per our refund policy.

Return Process: If a return is necessary, we will provide you with instructions on how to return the faulty product to us. We may arrange for the product to be collected or request that you ship it back to us, depending on your location and the nature of the fault.

Resolution Confirmation: Once the faulty product has been returned and evaluated, we will confirm the chosen resolution with you and proceed accordingly. We aim to resolve issues swiftly and ensure your satisfaction with the outcome.

Continuous Improvement: We value feedback from our customers and use insights gained from resolving faulty product issues to improve our processes and product quality continuously.Your feedback is essential to us as we strive to deliver exceptional products and service.