All

The minimum order quantity for personalised services will be determined based on your specific requirements.

On a typical month, we produce at least 50,000 pieces of underwear.

We understand that not all customers may require large quantities of custom-made underwear. Hence, we do offer flexibility options for smaller orders. Whether you need a few pieces or a larger quantity, we're here to accommodate your preferences and ensure you receive the perfect custom underwear.

The time it takes to produce custom underwear can vary depending on several factors such as the complexity of the design, the quantity ordered, and current production schedules. However, typically, the production process for custom underwear takes approximately 30 days.

Yes, we do offer samples of our custom-made underwear for customers to evaluate the quality and fit before placing larger orders. The cost of samples varies depending on the specific design and customization options requested.

Considering that our confidentiality policy does not allow the sale of one client's style to another, we will send you a style based on our own brand design.

Generally speaking, before the goods are ready for shipment, they are individually packed in plastic bags, and the outer packaging for transportation is cardboard boxes to ensure that they will not be damaged during transportation. If you are interested in customized packaging, please contact us.

We are capable of providing a wide range of textile printing such as -Cotton viscos spandex，polyester spandex melagen，Bamboo cotton spandex，tencel wool spandex etc.We will show you the sample/proofing first, once you agree, we will start mass production

We warmly welcome customers to visit our factory! However, we do not accept impromptu meetings. If you are unable to come to our factory in China, you can also get a full understanding of our underwear manufacturing process through video conferencing.

Comprehensive Inspection: At every stage of production, our dedicated quality control team conducts comprehensive inspections to ensure that each piece of custom-made underwear meets our rigorous quality standards.Materials Check: We carefully inspect the quality and integrity of the materials used in the production of our underwear, ensuring they meet our specifications for comfort, durability, and performance. Craftsmanship Evaluation: Our skilled artisans meticulously examine every aspect of the underwear, from stitching and seams to sizing and fit, to ensure flawless craftsmanship and attention to detail. Functional Testing: In addition to visual inspection, we conduct functional tests to assess the performance and functionality of our underwear, such as stretchability, elasticity, and colorfastness. Feedback Integration: We value customer feedback and continuously strive to improve our products. Any issues or concerns identified during the quality control process are carefully documented and addressed to enhance product quality and customer satisfaction.

Consultation: Our custom design process begins with a consultation where we discuss your vision, preferences, and any specific design requirements you may have for your custom-made underwear.Design Concept: Based on your input, our experienced design team will develop a unique design concept tailored to your preferences and specifications. Mockup Presentation: Once the design concept is finalized, we'll provide you with a mockup or visual representation of the proposed design for your review and approval. Adjustments and Revisions: If necessary, we're happy to accommodate any adjustments or revisions to the design to ensure it aligns perfectly with your vision. Production Commencement: Upon approval of the design, we'll commence production of your custom-made underwear, utilizing high-quality materials and skilled craftsmanship to bring your vision to life. Quality Assurance: Throughout the production process, our rigorous quality control measures ensure that each piece of custom underwear meets our standards of excellence in terms of design accuracy, construction, and overall quality. Final Approval and Delivery: Once production is complete and the custom underwear has undergone final inspection, we'll seek your final approval before packaging and shipping your order. Your custom-designed underwear will be delivered to your doorstep, ready to impress. Artwork format: Ai, PDF or JPG format , resolution of artwork requests over 300PSI Whether you have a specific design in mind or need assistance in conceptualizing your custom underwear, our dedicated team is here to guide you through the process and bring your vision to fruition.

At Fashion Oxygen, we are committed to ensuring the satisfaction of our customers with every purchase.Here's how we handle faulty products: Contact Us: If you discover a fault or defect in your custom-made underwear, please reach out to our customer service team as soon as possible. You can contact us via email, phone, or through our website's customer support portal. Provide Details: When contacting us about a faulty product, please provide detailed information about the issue encountered, including photographs if possible. This helps us assess the problem accurately and expedite the resolution process. Evaluation and Resolution: Our customer service team will promptly evaluate the reported issue and work with you to find a satisfactory resolution. Depending on the nature of the fault, options for resolution may include: Replacement of the faulty item with a new one. Repair or alteration of the product to address the issue. Refund or credit for the faulty item, as per our refund policy. Return Process: If a return is necessary, we will provide you with instructions on how to return the faulty product to us. We may arrange for the product to be collected or request that you ship it back to us, depending on your location and the nature of the fault. Resolution Confirmation: Once the faulty product has been returned and evaluated, we will confirm the chosen resolution with you and proceed accordingly. We aim to resolve issues swiftly and ensure your satisfaction with the outcome. Continuous Improvement: We value feedback from our customers and use insights gained from resolving faulty product issues to improve our processes and product quality continuously.Your feedback is essential to us as we strive to deliver exceptional products and service.